FreightApp - Int'l Freight Forwarder Platform, Shipping Company

FAQs

1. How do I get a quote for my international shipment?

You can submit your quote by sending your shipment details through the following link: Freight App Contact Form. Simply provide the necessary information, and we'll promptly respond with a customized quote tailored to your shipment.

2. What items cannot be shipped internationally through FreightApp?

We comply with international shipping regulations, which prohibit the shipment of hazardous materials, illegal substances, firearms, perishable foods, and animals. For a detailed list, please refer to our Prohibited Items section.

3. How should I package my items for international shipping?

Ensure your items are securely packaged in a sturdy box, use cushioning materials to protect fragile items, and seal the box with strong tape. Label your package clearly with the destination and return address. Visit our Packaging Guidelines page for more tips.

4. Can I track my shipment?

Yes, you can track your shipment using the tracking number provided at the time of booking. Enter this number in our Tracking section for real-time updates on your shipment's status and location.

5. What are the customs and import regulations I should be aware of?

Customs regulations vary by country and type of goods. You’re responsible for ensuring your shipment complies with the destination country’s regulations. Our Customs Assistance tool can help you understand and prepare necessary documents.

6. How do I pay for my shipment?

FreightApp offers convenient payment options through our network of agents worldwide. To complete your payment, please visit any of our authorized agents in your region. For details on the nearest agent and payment process, contact our Customer Support team or visit the Payment Information section on our website.

7. What should I do if my shipment is delayed or lost?

If you experience delays or cannot locate your shipment, please contact our Customer Service team immediately. We will investigate and provide updates or resolutions based on your shipment's situation.

8. How does FreightApp ensure the safety and security of shipments?

We use a combination of secure transportation methods, trusted logistics partners, and comprehensive insurance options to ensure your shipments are safely delivered.

9. Are there any size or weight limits for international shipments?

Size and weight limits may vary depending on the destination and the service selected. Generally, standard shipments should not exceed 70 kg per package. For larger items, please contact us for a customized solution.

10. How can I contact FreightApp for more help?

Our Customer Support team is available 24/7 via email (customerservice-ae@freight-app.com) and phone. Visit our Contact Us page for more information.

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