FAQs — FREIGHTAPP FZCO
1. How do I get a quote for my international shipment?
Submit your shipment details via our
Contact Form.
Provide the required information and we’ll reply promptly with a tailored quote.
2. What items cannot be shipped internationally through FREIGHTAPP FZCO?
We follow international regulations that prohibit hazardous materials, illegal substances,
firearms, perishable foods, and animals. For a detailed list, visit
Prohibited Items.
3. How should I package my items for international shipping?
Use sturdy boxes, cushion fragile items, seal with strong tape, and label clearly with destination
and return address. See our Packaging Guidelines.
4. Can I track my shipment?
Yes. Enter your tracking number in our
Tracking page for real-time updates.
5. What customs and import regulations should I be aware of?
Regulations vary by country and goods type. Ensure compliance with the destination country.
Our Customs Assistance section helps you prepare documents.
6. How do I pay for my shipment?
FREIGHTAPP FZCO offers convenient payment options via our agents worldwide. For the nearest agent
and process, contact Customer Support or visit
Payment Information.
7. What should I do if my shipment is delayed or lost?
Contact our Customer Service immediately. We will investigate and provide updates or resolutions.
8. How does FREIGHTAPP FZCO ensure shipment safety and security?
We use secure transportation methods, trusted logistics partners, and insurance options to protect shipments.
9. Are there size or weight limits for international shipments?
Limits depend on destination and service. As a general guide, standard parcels should not exceed
70 kg per package. For larger items, contact us for a custom solution.
10. How can I contact FREIGHTAPP FZCO for more help?
Our Support team is available 24/7 via email
customerservice-ae@freight-app.com and phone.
Visit Contact Us for more info.
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